Change my email address and password:

1. Login and go to My Profile > Change Password.
2. Here you are able to change your email address [your password must be changed at the same time]. Alternatively, you can just change your password or security question.

Can’t remember your password?

1. Go to “Have you forgotten your password”
2. Follow the prompts for entering your email address and birth date
3. You will have the following options:
   • Send yourself a password reset email:
     You will then receive an email. Click the link in the email and you will reset your password.
   • Answer a security question and your password will be sent to you in an email:
     You will answer your security question and your existing password will be sent to your email.

If you have not registered before:

1. Click on Register and select the service you would like to register for.
2. Enter your login email, date of birth and verify your details:
   • If this email address has previously been registered you are able to send yourself a password reset email or answer your security question in order to get your password sent to your email.
3. Alternatively, continue the registration process.

If you have any other questions or problems, please do not hesitate to contact us on: 020 7759 7570